Privacy Policy

1. Introduction and Our Commitment to Your Privacy

Welcome to flare.wingstop.biz.id (the “Website”), operated by flare.wingstop.biz.id (the “Company,” “we,” “us,” or “our”). We specialize in providing comprehensive services and information related to home exteriors, including but not limited to roofing, siding, windows, doors, gutters, and general exterior maintenance and aesthetic enhancements. Our mission is to help you achieve the perfect look and functionality for your home’s exterior, ensuring durability, beauty, and value.

Your privacy is paramount to us. We understand that entrusting us with your personal information – especially concerning your home, a deeply personal space – is a significant responsibility. This Privacy Policy outlines the types of information we collect from you, how we use, process, and protect that information, and your rights concerning your data. It applies to all data collected through our Website, directly provided by you, or obtained through third-party services associated with our operations.

We are committed to full transparency regarding our data practices. Our goal is to ensure you feel secure and informed when interacting with our Website and services. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Website or services.

This Privacy Policy is designed to be compliant with various data protection laws and standards globally, including but not limited to the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA), the UK GDPR, and the California Consumer Privacy Act (CCPA) as amended by the CPRA, where applicable. We are committed to upholding the highest standards of data protection and privacy for all our users, regardless of their geographical location.

2. Definitions

To help you understand this policy better, here are some key definitions:

Personal Data (or Personal Information): Any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Non-Personal Data: Information that cannot be used to identify you personally, such as aggregated anonymous data, demographic information, and technical data that does not contain any Personally Identifiable Information (PII).
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
Cookies: Small files stored on your device (computer or mobile device).
Data Controller: The natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processor (or Service Provider): Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
Consent: Any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Website: Refers to flare.wingstop.biz.id.
Service: Refers to the services offered by flare.wingstop.biz.id, related to home exterior information, consultation, quoting, and potential project facilitation.

3. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you. The type of information we collect generally falls into two categories: Personal Data and Non-Personal Data.

3.1. Personal Data (Information You Provide to Us Directly)

This is information that can be used to identify you personally. We collect Personal Data when you voluntarily provide it to us through various interactions on our Website. This includes, but is not limited to:

Contact Information: Your full name, email address, postal address (including zip code), and telephone number. We collect this to communicate with you, send quotes, schedule consultations, and deliver services to your location. For home exterior projects, knowing your exact address is critical for site visits, material delivery, and permit applications.
Account Information (if applicable): If you create an account on our Website, we will collect your username, password (encrypted), and potentially preferences or saved project details. While account creation might not be central to a direct quote process, it could be for future features like project tracking or saved designs.
Project Specifics & Home Details: Given our niche, this is highly relevant. This might include:
- Details about your home exterior project: Type of service requested (e.g., roof replacement, siding repair, window installation, exterior painting), preferred materials (e.g., asphalt shingles, vinyl siding, wood cladding), desired colors, estimated budget ranges, urgency of the project, and specific design aspirations.
- Property Information: Details about your home, such as its age, size, number of stories, existing exterior conditions, and any specific challenges or requirements you mention. This helps us provide accurate assessments and quotes.
- Photographs/Videos: You may choose to upload photographs or videos of your current home exterior to assist us in providing remote assessments, initial design ideas, or more precise quotes. This visual data is incredibly valuable for our service.
Inquiry and Communication Data: Information contained in any communication you send to us, whether through our contact forms, email, phone calls, or live chat features. This includes the content of your messages, our responses, and any attachments. This data helps us understand your needs and address your queries effectively.
Survey and Feedback Data: Information you provide when participating in surveys, polls, or providing feedback about our services or Website. This helps us improve our offerings.
Payment Information: If you make a payment for our services directly through the Website (e.g., a deposit for a consultation or project), we will collect necessary payment details (such as credit card numbers, billing address). However, we generally use secure third-party payment processors who handle this sensitive data directly on their secure servers, and we do not store your full payment card details on our servers.
Demographic Information: Occasionally, we may collect demographic information such as age range, gender, or household income, often in an aggregated or anonymized form, for market research purposes. If collected in an identifiable way, it will be clearly stated, and your consent will be obtained.

3.2. Non-Personal Data (Information Collected Automatically)

When you visit our Website, we automatically collect certain non-personal information about your device and usage patterns. This data helps us understand how our Website is being used, identify areas for improvement, and personalize your experience. This includes:

Usage Data:
- Browser Type and Version: Identifies the web browser you are using (e.g., Chrome, Firefox, Safari).
- Operating System: Your device’s operating system (e.g., Windows, macOS, Android, iOS).
- IP Address: Your Internet Protocol address, which can indicate your general geographic location (city/country).
- Device Information: Type of device you are using (e.g., desktop, tablet, mobile), device unique identifiers, mobile network information.
- Referring/Exit Pages: The URL of the website you visited before our Website and the URL of the website you visit after leaving our Website.
- Pages Visited: The specific pages you view on our Website, the time spent on those pages, and the order in which you access them.
- Date and Time of Visit: When you access our Website.
- Clickstream Data: Information about how you navigate and interact with the Website, including clicks, scrolling, and cursor movements.
- Search Queries: Any search terms you enter on our Website.
- Language Preference: The language settings of your browser or device.
Cookie Data: Information collected through cookies and similar tracking technologies (web beacons, pixels, local storage). This data is typically used for enhancing user experience, analytics, and targeted advertising. (See Section 7 for more details on Cookies).
Aggregated Data: We may aggregate and anonymize Personal Data to create statistical or demographic data that does not identify any individual. This aggregated data can be used for any purpose, as it is not considered Personal Data under most privacy laws. For example, we might analyze the percentage of users in a certain region interested in specific roofing materials.

3.3. Information from Third Parties

In certain circumstances, we may receive information about you from third parties. This could include:

Partners and Affiliates: If you initially interacted with one of our business partners or affiliates who then referred you to us, they might provide us with some basic contact information (with your consent) to facilitate our service delivery.
Publicly Available Sources: We may collect information from publicly accessible sources, such as property records or business directories, to verify property details or contact information, especially for commercial clients or larger projects.
Social Media Platforms: If you interact with us on social media platforms (e.g., by liking our page, commenting on posts), we may collect information available on your public profile, consistent with your privacy settings on those platforms.
Analytics Providers: We receive data from analytics providers (e.g., Google Analytics) that helps us understand user behavior on our Website. This data is typically anonymized or aggregated.

We will always treat data obtained from third parties in accordance with the terms of this Privacy Policy and applicable laws.

4. How We Use Your Information

We use the information we collect for various purposes, all aimed at providing you with excellent service, improving our Website, and communicating with you effectively. Our legal bases for processing your Personal Data include: your consent, the necessity to perform a contract with you, compliance with legal obligations, and our legitimate interests where they do not override your fundamental rights and freedoms.

4.1. To Provide and Manage Our Services:

Fulfilling Your Requests: To provide you with accurate quotes, schedule consultations, perform site visits, and ultimately deliver the home exterior services you request. This includes processing your project specifications, material preferences, and property details.
Communication Regarding Services: To send you confirmations, updates about your project status, appointment reminders, and service-related notifications.
Customer Support: To respond to your inquiries, questions, and feedback, and to provide technical or service-related assistance.
Account Management: To manage your user account (if applicable), including password resets and preference settings.

4.2. For Business Operations and Improvement:

Website Optimization: To analyze usage patterns, troubleshoot technical issues, improve the functionality and user experience of our Website, and develop new features relevant to home exterior services.
Product and Service Development: To understand market trends, identify popular materials or styles, and develop new services or improve existing ones based on user feedback and aggregated data analysis.
Record Keeping: To maintain proper business records, including customer relationship management (CRM) systems and internal databases.
Internal Analytics: To conduct internal research and analysis to understand our operational performance and efficiency.

4.3. For Marketing and Promotional Purposes:

Sending Promotional Communications: To send you newsletters, special offers, promotions, and information about new services or products that we believe may be of interest to you, particularly those related to home exterior enhancements.
Personalized Marketing: To tailor marketing content and advertisements based on your preferences, browsing history, and property specifics (where consent is given or legitimate interest applies). For example, if you frequently view roofing options, we might send you information about new roofing materials.
Surveys and Market Research: To invite you to participate in surveys or provide feedback to help us better understand customer needs and preferences.
Social Media Engagement: To engage with you on social media platforms, respond to comments, and run targeted campaigns consistent with platform policies.

4.4. For Security and Legal Compliance:

Fraud Prevention and Security: To detect, prevent, and address technical issues, fraud, or other illegal activities, and to protect the security and integrity of our Website and data.
Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests (e.g., tax, accounting, permit requirements).
Enforcement of Terms: To enforce our Terms of Service and other agreements, including investigating potential violations.
Protecting Rights: To protect our rights, privacy, safety, or property, and that of our users, affiliates, or other third parties, where necessary.

4.5. With Your Consent:

For any other purpose where we have explicitly obtained your consent, especially for activities beyond the scope of providing our core services, such as sharing specific project photos for testimonials.

5. How We Share Your Information

We understand the importance of keeping your Personal Data confidential. We do not sell your Personal Data to third parties. We may share your information with certain third parties only in the specific circumstances outlined below:

5.1. Service Providers and Business Partners:

We engage trusted third-party service providers to perform functions and provide services on our behalf. These service providers are contractually obligated to protect your Personal Data and use it only for the purposes for which it was disclosed. Examples include:

Web Hosting Providers: To host our Website and store our data securely.
CRM (Customer Relationship Management) Systems: To manage customer interactions, leads, and project details for efficient communication and service delivery.
Email Marketing Platforms: To send out newsletters and promotional emails to subscribers.
Analytics Providers: Such as Google Analytics, to help us understand Website usage and performance.
Payment Processors: To securely handle online transactions. We often do not directly collect or store your payment details; these are typically processed by specialized, compliant third-party payment gateways.
Professional Advisors: Such as lawyers, accountants, or consultants, when necessary for business operations or legal compliance.
Niche-specific Service Providers:
- Subcontractors: For specific aspects of a home exterior project (e.g., specialized installers for certain window types, licensed electricians for exterior lighting installations). We will only share necessary project details with these subcontractors to enable them to perform their work.
- Material Suppliers: To obtain quotes for materials or arrange delivery directly to your project site.
- Permit and Licensing Agencies: To facilitate necessary building permits required for your home exterior project.
- Consultants/Designers: If we collaborate with external designers or architects for complex exterior renovation projects, we may share relevant project details with your explicit consent.

5.2. Business Transfers:

In the event that flare.wingstop.biz.id is involved in a merger, acquisition, sale of assets, financing, liquidation, or bankruptcy, your Personal Data may be transferred as a business asset. You will be notified of any such change in ownership or control of your Personal Data.

5.3. Legal Requirements and Protection:

We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to:

Comply with a legal obligation (e.g., subpoena, court order, governmental request).
Protect and defend the rights or property of flare.wingstop.biz.id.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of users of the Service or the public.
Protect against legal liability.

5.4. With Your Consent:

We may share your Personal Data with any other third party with your explicit consent. For instance, if you provide us permission to use photos of your completed home exterior project as a testimonial, we may share these on our website or social media.

5.5. Aggregated or Anonymized Data:

We may share aggregated or de-identified information (which cannot be used to identify you personally) with third parties for various purposes, including marketing, advertising, research, or to improve our services. For example, we might share statistics about the most popular home exterior trends in a given region.

6. Data Security

The security of your Personal Data is of utmost importance to us. We implement a variety of technical, administrative, and physical security measures designed to protect your Personal Data from unauthorized access, accidental loss, disclosure, alteration, and destruction. These measures include:

Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our Website, particularly for sensitive information submitted via forms.
Access Controls: Our systems implement strict access controls to limit who within our organization can access your Personal Data, based on their role and necessity.
Firewalls and Network Security: We utilize firewalls and other network security measures to protect our infrastructure from external threats.
Regular Audits and Updates: Our systems are regularly monitored, audited, and updated to address new security vulnerabilities and ensure ongoing protection.
Data Minimization: We strive to collect only the Personal Data that is strictly necessary for our stated purposes.
Employee Training: Our employees are trained on data privacy and security best practices and are aware of the importance of protecting Personal Data.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We encourage you to take steps to protect your own Personal Data, such as using strong, unique passwords if an account is registered, and being cautious about sharing information in public forums.

In the event of a data breach involving your Personal Data, we will take prompt action to mitigate the breach and will notify you and relevant authorities as required by applicable laws.

7. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies (like web beacons, pixels, and local storage) to track activity on our Website and hold certain information. These technologies help us enhance your experience, analyze usage, and deliver targeted advertising.

7.1. What are Cookies?

Cookies are small data files placed on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to “remember” your actions or preferences over time.

7.2. How We Use Cookies:

We use cookies for several purposes:

Strictly Necessary Cookies: These cookies are essential for you to browse the Website and use its features, such as accessing secure areas or submitting forms. Without these cookies, services you have asked for cannot be provided.
Performance Cookies: These cookies collect information about how you use our Website, such as which pages you visit most often, and if you get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality Cookies: These cookies allow the Website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For instance, remembering your preferred home exterior style or previous search queries.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the Website operator’s permission.

7.3. Third-Party Cookies:

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. These include:

Google Analytics: A web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data may be shared with other Google services.
Google Ads (formerly AdWords): For displaying targeted advertisements.
Social Media Pixels: Such as Facebook Pixel, to understand user behavior and run targeted campaigns on social media platforms.

7.4. Your Choices Regarding Cookies:

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
For Google Analytics, you can install the Google Analytics opt-out browser add-on.
To opt out of interest-based advertising, you can visit the Network Advertising Initiative Opt-Out Page or the Digital Advertising Alliance’s Consumer Choice Page.

8. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The criteria used to determine our retention periods include:

Contractual Necessity: As long as we have an ongoing relationship with you and are providing services (e.g., for the duration of a project, warranty periods, or active consultation).
Legal Obligations: To comply with legal obligations (e.g., tax records, financial statements, business records maintenance).
Legitimate Interests: For a reasonable period to pursue our legitimate business interests, such as for backup, archival, fraud prevention, or resolving disputes.
Consent: If we process data based on your consent, we will retain it until you withdraw your consent, or until it is no longer necessary for the original purpose.
Statutory Limitations: In accordance with applicable statutes of limitations to defend or bring legal claims.

When your Personal Data is no longer required for these purposes, we will either delete it securely or anonymize it so that it can no longer be associated with you.

9. Your Data Protection Rights

Depending on your geographical location and applicable data protection laws, you may have various rights regarding your Personal Data. We are committed to facilitating these rights.

9.1. General Rights (applicable to most users):

The Right to Access: You have the right to request copies of your Personal Data. We may charge you a small fee for this service if the request is manifestly unfounded or excessive.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The Right to Erasure ( “Right to be Forgotten”): You have the right to request that we erase your Personal Data, under certain conditions (e.g., the data is no longer necessary for the purpose for which it was collected, you withdraw consent, or the data was unlawfully processed).
The Right to Restriction of Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions (e.g., if you contest the accuracy of the data, for a period allowing us to verify accuracy, or if the processing is unlawful but you oppose erasure).
The Right to Object to Processing: You have the right to object to our processing of your Personal Data, primarily when we are relying on a legitimate interest as our legal basis for processing, or for direct marketing purposes.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions, in a structured, commonly used, machine-readable format.
The Right to Withdraw Consent: If our processing of your Personal Data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

9.2. Specific Rights for GDPR (EU/EEA & UK Users):

In addition to the general rights above, if you are located in the European Economic Area (EEA) or the UK, you have the right to:

Lodge a Complaint with a Supervisory Authority: If you believe your data protection rights have been violated, you have the right to complain to a data protection supervisory authority in your country of residence.

9.3. Specific Rights for CCPA/CPRA (California Residents):

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

The Right to Know: You have the right to request disclosures about the categories and specific pieces of Personal Information we have collected, the sources of that information, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
The Right to Delete: You have the right to request the deletion of your Personal Information, subject to certain exceptions.
The Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the “sale” or “sharing” of your Personal Information. Under the CCPA/CPRA, “sale” broader than monetary exchange and may include sharing for targeted advertising. While we do not “sell” your data in the traditional sense, we may use cookies and tracking technologies that could be interpreted as “sharing” for cross-context behavioral advertising. You can exercise this right through browser settings, cookie preference tools, or by contacting us.
The Right to Correct Inaccurate Personal Information: You have the right to request the correction of inaccurate Personal Information we maintain about you.
The Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive Personal Information, if applicable. (Note: Our website typically does not collect sensitive personal information as defined by CCPA).
The Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

9.4. How to Exercise Your Rights:

To exercise any of these rights, please contact us using the contact details provided in Section 13 (“Contact Us”) of this Privacy Policy. We may ask you to verify your identity before responding to such requests to ensure that your Personal Data is protected. We will respond to your request without undue delay and at the latest within one month of receipt of the request (or within 45 days for CCPA/CPRA requests, with a possible extension).

10. Children’s Privacy

Our Service is not intended for use by individuals under the age of 18 (“Children”). We do not knowingly collect Personal Data from Children. If you are a parent or guardian and you become aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

11. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies solely to information collected by our Website.

12. International Data Transfers

Our Website operates from Indonesia, and your information, including Personal Data, may be stored and processed on servers located in various countries. By using our Website, you understand that your Personal Data may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than those in your jurisdiction.

If you are located in the EEA or UK, we ensure that such transfers comply with applicable data protection laws, for example, by using standard contractual clauses approved by the European Commission, or by ensuring the recipient country has an adequate level of data protection. By submitting your information, you consent to this transfer, storing, and processing of your Personal Data.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

For significant changes, we may provide you with additional notice, such as through email (if you have provided us with your email address) or a prominent notice on our Website. Your continued use of the Website after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, your Personal Data, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us:

Company Name: flare.wingstop.biz.id
Website: https://flare.wingstop.biz.id/
Email: [email protected]

We are committed to resolving any complaints about our collection or use of your Personal Data.